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These conditions are binding in all cases unless otherwise amended and agreed to in writing by ourselves. Please note that in many cases on arrival at camp you will be expected to sign an additional operator indemnity form in addition to binding yourself to the following conditions.
Sengwa Safaris. (the "Agent") accepts bookings on behalf of affiliates and sub-contractors (the "Company") subject to the following conditions: A provisional booking will be held for a maximum of 14 days and is confirmed only after the Agent receives a completed Enquiry Form or explicit instructions together with a minimum 20% deposit (in the case of group bookings or reservations on "non-preferential" suppliers, the required deposit will be advised on initial reservation). Completion of the Enquiry Form or delivery of instructions constitutes acceptance of these Booking Conditions on behalf of all persons as may be named in connection with that booking and all such persons shall hereinafter be referred to as "the Client". There shall be no binding contract until the deposit has been paid. Failure to remit your deposit on time may result in an automatic release of the confirmed space and the possible inability to reinstate your reservation. When the company acknowledges receipt of the deposit, it shall be deemed to constitute acceptance and confirmation of the reservation. The balance of all monies due in relation to the booking must be paid no later than 45 days before departure or the Agent reserves the right to treat the booking as having been cancelled in which case cancellation charges will be applied. A Client wishing to cancel a place or places on a tour must do so in writing delivered by first-class mail, via acknowledged e-mail or facsimile and the cancellation shall be deemed to have been made on the date that such notice is received by the Agent. Sengwa Safaris are bound by the terms and conditions of each house boat owner. Please refer to the specfic house boat specisfication on this website) that you intend chartering.
No refunds are given on "no shows" or where a person leaves a tour before it is due to end. The Company reserves the right to withdraw any tour option, eliminate any feature, or alter any itinerary, should local conditions necessitate. The company reserves the right to refuse to accept or retain any person on a tour, charter or safari at any time should such person's physical or mental health and condition, or general attitude and deportment impede the operation of the tour, charter or safari or the welfare and enjoyment of other clients. In such cases, equivalent value substitutes may be offered or proportional refunds on the total tour price may be made at the sole discretion of the Agent. Neither the Agent nor the Company shall be liable for any expenses incurred by the Client in any such event. Neither the Agent nor Company, nor any person acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever, arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochures or literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not. We strongly recommend that you obtain the following types of insurance which are commercially available: Accidental death and disability Emergency medical evacuation, Major Medical Loss of personal effects Trip cancellation.

Maureen Edkins

Office: +263 4291 2027
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+263 (0) 772 296 150
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